Delivery & Refund PolicyShipping and Handling
- All order(s) will be delivered via Secure Express courier service. Please allow 5-7 working days for us to process your order(s).
- Delivery lead time will be 5-7 working days for Peninsular Malaysia and 7-9 working days for East Malaysia.
- There will be no delivery during weekends and public holidays.
- We currently shipping to Malaysia only. For International order please send in enquiry.
Shipping Rate - Domestic
|Description||Total Order RM50 above(RM)||Total Order RM50 below (RM)|
|Peninsular Malaysia & East Malaysia||F.O.C||7.00|
- All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered.
- To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through.
- We do not practice cash refund. All return(s) will be made in kind of the same value.
- Any product(s) that has been consumed /used will not be entitled for return/exchange.
- We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
- We will only refund 80% of the total order amount.
- Click on “Product” on the top menu bar and select the item you would like to order and add in the shopping cart.
- Once completed, click on “Checkout” to proceed with the payment instruction.
- We will take 2 working days to pack your order(s).
- You will receive an email notification once your order(s) has been picked up by the courier service provider.
- All transactions will be in Malaysian Ringgit (RM) only.
- Payment is accepted via online banking or credit card.
- If the product(s) that you would like to order is not available, please drop us an email. We will send you a notification when it is available.